Wonderful stay with great service

My stay was fantastic! The room was spacious, featuring a comfortable king-sized bed that made relaxing after exploring the city so enjoyable. The breakfast varied every day, offering fresh fruits and pastries, which was a perfect way to start my morning. The exceptional service from the staff truly stood out. they went out of their way to make my visit memorable. However, there was an occasional noise from the street that could be disruptive at times.

Convenient location near the main square. Breakfast had plenty of options. Found the bar service a bit lacking.

The common areas of San Agustin Plaza felt inviting, like a charming café with its warm colors and comfortable seating—perfect for relaxing after a day of exploring. They truly prioritized accessibility for guests of all ages.

Improve shower accessibility for seniors.

Plus, the location can’t be beat. it’s just a hop to the main square and tons of eateries. The hotel also let us check in early, which was clutch!

On the flip side, arranging an airport pickup was a hassle. After weeks of emails, no one showed up, which messed with our plans, though the hotel did refund us. Just a hiccup in an otherwise stellar stay!

great service but needs minor improvements

The staff provided exceptional support throughout our stay. Ruth arranged a quiet room for my wife, which helped her overcome altitude sickness. Milton went above and beyond by helping source an express laundry service just before our next leg of travel. The stunning landmark view from our room added a unique touch to our experience.

The shower accessibility could be improved for seniors.

Family with children will enjoy this!

The breakfast was great, tons of options! , Plus the staff was really nice, always available to help—especially Yuliana who went out of her way for us!

It wasn’t exactly cheap, but I guess it was still acceptable.

Great location, but room issues need addressing

Our stay was marred by cleanliness issues in the room, with hair found in the shower and a filthy amenities tray. Location was excellent, close to the plaza. Breakfast could use an upgrade in freshness to truly impress visitors. Consider asking for housekeeping to ensure room cleanliness.

My kids wished for a more spacious family room to play in. It could be a bit cramped with all our luggage and dog supplies.

Can just recommend for one night

Comfortable room, helpful staff, the wifi was steady and fast, which helped me plan my excursions easily and I appreciated the luggage storage service when I had a late flight.

Absolutely satisfied

San Agustin Plaza provided a very comfortable and well-appointed room, perfect for a business traveler. The hotel's location is ideal, just a few blocks from the main plaza, making it easy to explore the city during downtime. I particularly appreciated the variety and quality of the breakfast options which included freshly baked pastries and local specialties. Additionally, the meeting facilities were well-equipped and suitable for conducting professional engagements.

Limited bar service and noise issues from nearby.

I recently stayed at San Agustin Plaza and loved its great location near the main square. The comfortable room offered a cozy vibe after a day of exploring. Minor hiccups included noisy evenings, but overall, my experience was enjoyable and memorable.

Comfortable, cozy, cozy.

I had the most amazing time at this lovely hotel! The rooms are super comfy with cozy beds and nice bathrooms. Breakfast was a treat with a strong coffee and a delicious variety of foods to kickstart your day.

can recommend 🥰✨

The location blew me away, just steps from the main square! Our room was spacious, and we enjoyed the cozy atmosphere during our stay. Plus, the laundry service was super convenient when we returned from our day hikes.

felt really welcomed, no complaints at all